Frequently Asked Questions

Everything you need to know about shopping with Disturbia.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the UK, while international orders can take 7-14 business days depending on your location and customs processing.

What is your return policy for alternative fashion items?

We offer a 28-day return period from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.

How do I know which size to order?

We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific garment measurements provided.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and buy-now-pay-later options like Klarna and Clearpay for eligible regions.

Are your products ethically sourced?

We are committed to ethical manufacturing. We work closely with our suppliers to ensure fair working conditions and are increasingly incorporating sustainable fabrics into our alternative collections.